Demand Response

What is Demand Response?

EPTA offers Demand Response service from 8:00am to 5:00pm (Monday - Friday) in select areas of Berkeley and Jefferson counties.

These rides are reserved for passengers who are unable to access our traditional bus stops. Demand Response scheduling must be completed the day before a desired trip. EPTA Dispatch will stop scheduling rides at the close of business. All requests should be made before that time. Please be ready 10 minutes before your scheduled pick-up time.

Demand Response trips that need to be scheduled over the weekend for the next business day, please call and leave a detailed message no later than 5 p.m. Sunday.  Message should include your name, phone number, pick-up location, destination, and time of appointment. An EPTA Dispatcher will confirm your appointment on the next business day by return call.

EPTA drivers cannot offer assistance to and from your pick-up and drop off locations. If the passenger needs assistance, we ask that you bring an aide. Aides ride free on all EPTA vehicles.

Call EPTA Dispatch for Demand Response service and pricing. Fares for Demand Response service must be paid prior to the scheduled trip or riders must have exact fare amount at time of trip.   

Half-Fare cards, along with any other discount programs offered, cannot be utilized for any Demand Response services/rides. 

To schedule a trip, please call EPTA at 304-263-0876!