Americans with Disabilities Act (ADA)

Accessibility

Eastern Panhandle Transit Authority's service is accessible to persons with disabilities. EPTA buses and vans are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. We have priority seating for seniors and persons with disabilities. Operators announce stops, including any stop you request and are trained to assist riders use lifts and ramps, and secure wheelchairs.  You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome on board buses and vans and in our facilities.  They must be under the control of the passenger. You can request public information in alternative accessible formats by calling us at 304-263-0876 or emailing us at info@eptawv.com.

Reasonable Modification Policy

Passengers with disabilities may request modifications to current service procedures to access the service. To make a request, please call us at 304-263-0876 or email us at info@eptawv.com. Please submit requests at least the day before the trip. EPTA will not charge additional fees for passengers requiring reasonable modifications.

Service Animals

EPTA adheres to ADA guidelines in reference to service animals.  For further information, please refer to established ADA guidelines at:

ADA Requirements: Service Animals | ADA.gov 

ADA Complaints

If you have a complaint about the accessibility of our transit system or service, or believe you have been discriminated against because of your disability, you can file a complaint with EPTA.  Click here for the complaints procedures and form.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.  If you are unable to complete a written complaint due to a disability, or if information is needed in another language, please contact EPTA at 304-263-0876 or info@eptawv.com for further assistance.   

Non-Discrimination Policy: Your Rights Under Title VI of the Civil Rights Act of 1964

As a recipient of Federal Funds from the Federal Transit Administration, EPTA is required to comply with Title VI and subsequent nondiscrimination laws, as well as provide an overview of how EPTA addresses Executive Order 13166 on Limited English Proficiency (LEP). Our Title VI Plan was developed to document the efforts EPTA undertakes on a continual basis to ensure compliance with the rules and regulations associated with Title VI and related statutes regarding nondiscrimination and environmental justice.

EPTA is committed to meeting its obligations under Title VI of the Civil Rights Act of 1964 and the Americans with Disabilities Act of 1990. We provide our service without regard to race, color, national origin, or disability. To find out more about our nondiscrimination obligations or to file a complaint, please contact us at 304-263-0876 or info@eptawv.com

The EPTA Language Assistance Plan (LAP) was developed to assist individuals with limited English proficiency. Those persons requiring translation may use the Google translation tool to convert any document linked below or may contact the EPTA transit center for further assistance. EPTA’s civil rights complaint procedures/forms, and Language Assistance Plan are linked below for easy access.

Downloadable Forms

EPTA Title VI Plan

EPTA Civil Rights Complaint Form

Language Assistance Plan