Rider Guide

Rider Guide

Tips for Riding the Bus

  • Pick your destination.
  • Review the schedule to find the closest bus stop. Please see our Routes and Schedules page for more details.
  • Walk to your bus stop location.
  • Arrive 10 minutes early. The times listed on our schedules are departure times, so be sure to be at the designated stop before that listed time!
  • Please have your fare card, monthly pass, or exact change ready when you get on the bus.
  • Enjoy your ride!


If you need to set up an Off-Route pickup, call our Dispatch office at 304-263-0876, Option 1. You should call the day before your trip by 4:30pm to schedule the trip.  There will be an additional $2.00 charge for an Off-Route, which must be paid for prior to or at the time of the trip. 


Bus Etiquette

  • Be early. We recommend that riders get to their stop 10 minutes early. The bus cannot wait on passengers.
  • Please have exact change. Drivers do not carry cash and cannot provide any change. 
  • Have your fare card and/or Half-Fare card ready when you board the bus.
  • No eating, drinking, vaping or use of tobacco products are allowed on any EPTA buses or vehicles. 
  • We do not allow any open containers of alcohol on EPTA vehicles.                                         
  • Please remain seated until the bus comes to a complete stop.
  • Only take on the bus what you can carry. Boarding the vehicle multiple times in order to load excess baggage is not allowed.
  • Seat belts MUST be worn at all times.
  • Service animals are allowed on all EPTA buses.


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